Intake Coordinator
DescriptionBASIC PURPOSE The position is responsible for coordinating and implementing intake services for persons seeking shelter and housing services; and ensure data compliance for all relevant information management systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinate the triage and assessment of all persons seeking shelter and housing services Coordinate participant intakes with program managers and specialists Maintain, coordinate and track waitlist of potential participants for homeless/housing services Facilitate intake procedures and conduct inquiry interviews Establish and maintain collaborative relationships with community agencies, government agencies and professionals for service coordination Coordinate internal and external program referrals Coordinate medical referrals in coordination with contracted managed care plans Participate in weekly case conference meetings Participate in program and agency trainings as assigned Maintain accurate participant records in various information management systems; and generate reports as requested Maintain and execute confidential information according to HIPPA standards Maintain a highly detailed and organized filling system Ensure intake procedures utilize harm reduction and housing first principles Check and respond to emails and voicemails on a regular basis Adhere to confidentiality standards Other duties as assigned KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS Knowledge of, and familiarity with, homeless services, office management and social services.
Ability to speak and write the English language at a high and professional level High degree of confidentiality Computer literate in Microsoft Office applications Word, Excel and Outlook preferred Excellent communication skills, both written and verbal.
Excellent and professional telephone etiquette and presence High degree of organizational skills Approach problem solving creatively Strong ability to utilize a high level of time management and handling multiple tasks CERTIFICATES, LICENSES, REGISTRATIONS High school diploma or equivalent A minimum of 2 year's work experience in social services, medical billing or office management.
Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle Must be 21 years or older Complete The Salvation Army vehicle course training PHYSICAL REQUIREMENTS:
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis Ability to grasp, push, and/or pull objects Ability to reach overhead Ability to operate telephone.
Ability to lift up to 25-40 lbs.
Ability to operate a computer Ability to process written, visual, and/or verbal information Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.
QualificationsEducationHigh School or Equivalent (required)Licenses & CertificationsDriver's License (required)Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c)Salary:
$27 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinate the triage and assessment of all persons seeking shelter and housing services Coordinate participant intakes with program managers and specialists Maintain, coordinate and track waitlist of potential participants for homeless/housing services Facilitate intake procedures and conduct inquiry interviews Establish and maintain collaborative relationships with community agencies, government agencies and professionals for service coordination Coordinate internal and external program referrals Coordinate medical referrals in coordination with contracted managed care plans Participate in weekly case conference meetings Participate in program and agency trainings as assigned Maintain accurate participant records in various information management systems; and generate reports as requested Maintain and execute confidential information according to HIPPA standards Maintain a highly detailed and organized filling system Ensure intake procedures utilize harm reduction and housing first principles Check and respond to emails and voicemails on a regular basis Adhere to confidentiality standards Other duties as assigned KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS Knowledge of, and familiarity with, homeless services, office management and social services.
Ability to speak and write the English language at a high and professional level High degree of confidentiality Computer literate in Microsoft Office applications Word, Excel and Outlook preferred Excellent communication skills, both written and verbal.
Excellent and professional telephone etiquette and presence High degree of organizational skills Approach problem solving creatively Strong ability to utilize a high level of time management and handling multiple tasks CERTIFICATES, LICENSES, REGISTRATIONS High school diploma or equivalent A minimum of 2 year's work experience in social services, medical billing or office management.
Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle Must be 21 years or older Complete The Salvation Army vehicle course training PHYSICAL REQUIREMENTS:
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis Ability to grasp, push, and/or pull objects Ability to reach overhead Ability to operate telephone.
Ability to lift up to 25-40 lbs.
Ability to operate a computer Ability to process written, visual, and/or verbal information Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.
QualificationsEducationHigh School or Equivalent (required)Licenses & CertificationsDriver's License (required)Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c)Salary:
$27 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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